Sunday, 20 December 2015
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Wednesday, 20 June 2012
MB0044 – Production and Operations Management
Master of Business Administration- MBA Semester 2
MB0044 – Production and Operations Management - 4 Credits
(Book ID: B1133)
Assignment Set - 1 (60 Marks)
Note: Each question carries 10 Marks. Answer all the questions.
Q1. Explain briefly the Computer Integrated Manufacturing.
Q2. What is automation? What are the kinds of automation?
Q3. What are the factors that influence the plant location?
Q4. Describe the seven basic quality control tools.
Q5. Define project management. Describe the five dimensions of project management.
Q6. What is meant by Supply Chain Management (SCM)? What are the objectives of SCM?
Master of Business Administration- MBA Semester 2
MB0044 – Production and Operations Management - 4 Credits
(Book ID: B1133)
Assignment Set - 2 (60 Marks)
Note: Each question carries 10 Marks. Answer all the questions.
Q1. What is productivity? Write a brief note on capital productivity.
Q2. Describe briefly the automated flow lines.
Q3. What is meant by Total Quality Management? Mention the 14 points of Deming’s approach
to management.
Q4. Describe briefly the Project Monitoring and control.
Q5. Write a brief note on Just-In-Time (JIT).
Q6. What is value engineering? Explain its significance.
Sunday, 10 June 2012
SMU MBA SECOND SEMESTER ASSIGNMENTS FOR SPRING 2012. (AUGUST 2012 EXAM)
SMU MBA SECOND SEMESTER ASSIGNMENTS FOR SPRING 2012. (AUGUST 2012 EXAM)
phone no. 9969206242
Contact for Solved assignments of SMU MBA Sem2 (Spring 2012)
at the given email - kaushalraj_89@yahoo.in
at the given email - kaushalraj_89@yahoo.in
Wednesday, 21 March 2012
Project Management Project Management
Project Management
Model Question Paper
Section A - 1 Mark
1 Various parameters that affect the project in its planning and formulation refers to
a) Project cost
b) Process
c) Resource
d) Project Scope
2 That which is responsible for changing the input and giving a desired output is a
a) Project cost
b) Process
c) Resource
d) Project Scope
3 That which formalizes acceptance and brings project to an orderly end is a
a) control process
b) planning process
c) executing process
d) closing process
4 During the course of executing the project, it is seen that the ______ requirement increases
from start to an intermediate stage of the project.
a) equipment
b) resource
c) design
d) manpower
5 The _____ the project can be estimated based upon the normal distribution curve.
a) manpower requirement of
b) funds requirement of
c) probability of completion of
d) design requirement of
6 The project during the course of its progress may be subjected to _____ because of some
external factors.
a) changes
b) errors
c) pressure
d) threats
7 Responsiveness refers to ___ of response of an individual.
a) effect
b) reduction
c) quickness
d) increase
8 ___ is the master key of today’s business.
a) project
b) risk
c) time
d) information
9 Project mindset lays emphasis on flexible ___.
a) people
b) timings
c) resources
d) processes
10 The communication requirement and capabilities in which managers may lack enthusiasm for
change and fail to collaborate or practice teamwork with their peers refers to ___.
a) communication frequency
b) response profiles
c) behavior pattern
d) barriers to communication
11 Allow information, questions, comments and opinions to travel through the organization is an
essential characteristic of a typical _____ network.
a) communication
b) neural
c) information
d) organization
12 Overcoming barriers to communication associated with differing perceptions of the recipients in
different divisions location or parts of a unit, is an essential characteristics of a typical _____
network.
a) neural
b) communication
c) information
d) organization
13 PR stands for _____________ .
a) Project Review
b) Performance Review
c) Planning Review
d) Procurement Review
14 _____________ of the organization should be the navigator for the project.
a) Manager
b) CEO
c) Strategy
d) Policy
15 POR helps in ___________ of resources.
a) allocation
b) minimization
c) maximization
d) optimization
16 It is entrusted to a smaller team within a team for initiating, implementing, analyzing and
distributing the process.
a) CNC
b) ISO
c) SEI-CMM
d) CBPI
17 The project manager should take the assistance of a__________ and run checks as frequently
as possible.
a) system administrator
b) coordinator
c) CEO
d) Project Team
18 It is concerned with integration.
a) PCMM
b) CMMI
c) PMI
d) ISO
19 Performance closer or beyond expectation is the degree of _________.
a) assurance
b) error
c) precision
d) quality
20 ________helps in resetting the goals when they cannot be achieved for various reasons –
shortage of resources, time etc.
a) Plan
b) Guidelines
c) Review
d) Analysis
21 _________ is the process by which employees are encouraged to take decisions pertaining to
their area of work.
a) Automation
b) Empowerment
c) Authorization
d) Delegation
22 A system of internal _______ gets initiated almost automatically resulting in highly efficient
organization as a whole.
a) Auditing
b) Verification
c) Validation
d) Benchmarking
23 One of the rules which would help organization to be strong in R&D is to ensure
_____________ for critical systems and technologies.
a) Completeness
b) Satisfaction
c) Redundancy
d) Perfection
24 One of the rules which would help organization to be strong in R&D is to build __________ into
every activity.
a) Concurrency
b) Modules
c) Redundancy
d) Functions
25 Change is achieved by making _________changes.
a) Small
b) Big
c) Incremental
d) Detrimental
26 The principle of continuous improvement is seen in _____.
a) PM
b) PMIS
c) ERP
d) TQM
27 _________ Money has to be kept to the minimum for achieving total economy.
a) Public
b) Overall
c) Inventory costs
d) Investment
28 ___ provides a life-cycle review process from system inception to retirement, and a correlation
process between the CPIC processes and Enterprise Architecture processes i.e., Departmental
Information Architecture, as well as other significant Departmental programs and projects.
a) project management information system
b) project management control system
c) project management enterprise system
d) project management review process
29 ______performs day to day project management, develop project deliverables, prepare project
management review and senior management review presentations, present project status,
manage resolution of project issues.
a) CFO
b) CIO
c) Project managers
d) Program managers
30 ______review and comment on project deliverables and work products, schedule and support
the review meetings, provide support to systems owners and project managers, advise the CIO
and associate CIO’s
a) CMIP program staff
b) Systems owners
c) CMIP coordinator
d) Program managers
31 Risk management is ______ for projects, and can help reduce your costs and efforts when
trouble strikes.
a) helpful
b) essential
c) insurance
d) beneficial
32 Projects smaller than 12 people - months take about _____ minutes.
a) 30-50 min
b) 40- 60 min
c) 50-70 min
d) 60-80min
33 In ________ a study is done to analyze the changes in the variable values because of a change
in one or more of the decision criteria.
a) product analysis
b) item analysis
c) trend analysis
d) sensitivity analysis
34 One of the supply chain management group taking care of documentation systems Is ____ .
a) Odette
b) Darwin
c) Microsoft
d) Pilin
35 The three levels of SMCo documentation are Work package, ____ and sub process.
a) formats
b) procedures
c) process
d) tables
36 The level -0 of the SCMo documentation contains _______ .
a) sub process
b) work package
c) process
d) measurement
37 The ______ navigation is the navigation on different levels.
a) Horizontal
b) Vertical
c) Hierarchical
d) Sequential
38 __________ is a quick project status reporting tool.
a) Dashboard
b) Pie Chart
c) Bar Chart
d) Trend
39 One of the features of project scoping is to increase the ____ of the update process.
a) linkage
b) facility
c) interface
d) intelligence
40 The Television Media Control System is required by a Media Solutions Company in Germany
who is an Intermediary between a Television Content Development Studio Company and a
____ Company.
a) Pharmaceutical products
b) Automobile accessories
c) TV Broadcasting
d) Channer management
Section B - 2 Marks
1 During this phase document the lessons from the project.
a) Post completion analysis phase
b) Inspecting, testing and delivery phase
c) Marketing phase
d) Analysis phase
2 During inspecting, _____ and _____ phase the project team performs quality control work.
a) Marketing and testing
b) Testing and delivery
c) Execution and selling
d) Analysis and delivery
3 Any project is undertaken to deliver either _____ or _____.
a) Item , product
b) Service , product
c) Item , service
d) Report, service
4 Developing a risk management plan, focusing on the highest prioritized risks requires a ___ of
the risk probability and the risk consequences.
a) Qualitative assessment
b) Quantitative assessment
c) Minimal assessment
d) Maximum assessment
5 A weekly status report includes the following :
a) Accomplishments during the period, items not completed, proposed activities, predicted
slippage, predicted cost.
b) Problems faced, items not completed, proposed activities, predicted slippage, predicted cost.
c) Accomplishments during the period, problems and risks, proposed activities, predicted
slippage, predicted cost.
d) Accomplishments during the period, items not completed, risks, predicted cost.
6 The ____ and _____ of an individual or an organization are proportional to its capability of
evolving processes and structure for superior responsiveness time constant.
a) performance and utility
b) strength and behavior
c) vibrancy and liveliness
d) strength and weakness
7 It is a process through which a project team passes on the details of any system as
recommendation for standardization.
a) force field analysis
b) information risk management
c) management assurance measure
d) continuous business process improvement
8 It is a task performed by the project leader to balance efforts to convince management against
wavering with efforts to prepare team members to counter any unexpected storms in the
project.
a) force field analysis
b) information risk management
c) management assurance measure
d) continuous business process improvement
9 Plan of Record should be prepared for the ______ and ______ used in the Projects.
a) Process, Tools
b) Task list, check list
c) Blue print, master plan
d) Techniques, instruments
10 __________ and ___________ are measures in relation to zero defects and overall Team
Performance, the type of activities which can be performed only by the executives and
managers.
a) managerial , executive productivity
b) Team building , performance appraisal
c) Utility , performance
d) Creativity , Innovation
11 What can be found out by assigning a suitable weight age to the most likely time estimate in
PERT analysis?
a) average
b) standard deviation
c) skewness
d) variance
12 Data have repositories which are accessible, __________ and _________ instantly and used by all
concerned.
a) transferable and updatable
b) secured and convertible
c) modifiable and transferable
d) retrievable and storable
13 Modern organizations in all fields depend on technology to improve their processes to deliver the
best _________ and _________ to their customers.
a) product and services
b) technology and goods
c) performance and results
d) results and satisfaction
14 Economies are effected when the consumption of _______, ______, movement and time are
reduced.
a) Money, material
b) Power, material
c) About, money
d) Labor, skills
15 The standard set of project management reporting requirements fits into the following categories:
a) general project overview, project status, product status, issues & risks, project unique
information
b) project status, product status, issues & risks, project unique information, product price
c) general project overview, project status, product status, product price, project unique
information
d) general project overview, project status, product status, issues and risks, product price
16 The two things to manage the risk are to take actions to _______ the likelihood of the risk
occurring and take action to reduce the _______ if the risk does occur.
a) reduce, impact
b) understand, effect
c) analyze, complications
d) study, damages
17 The Process Chain describes a process based on the ________ as well as the ________.
a) chronological, logical interdependencies
b) product cycle, process cycle
c) product characteristics, price
d) supply chain, monitoring characteristics
18 The section on operations and manufacturing deals with the customer focus, outsourcing issues,
primary metrics, quality , costs, delivery, core in manufacturing, and ___________ .
a) unique services
b) unique capabilities
c) storage
d) utility
19 Key features of GDM are standardization, modularization, ________ and ________.
a) customization, micro structure
b) customization, macro structure
c) normalization, minimization,
d) generalization, globalization
20 Vendor can recommend suitable technology wherein the prevailing back end systems are ____
and ____.
a) Turbo, DOS
b) Borland, Windows
c) Borland, Linux
d) Turbo, OS2
Section C –4 Marks
1 In the connection between various process groups , loop exists between _____
a) planning process, initiating process and closing process
b) controlling process, executing process, planning process
c) executing process, closing process, initiation process
d) initiating process, planning process, executing process
2 Match the following :
a) P-Z, Q-X, R-Y
b) P-X, Q-Z, R-Y
c) P-Y, Q-X, R-Z
d)P-Z, Q-Y, R-X
3 The key issues which are documented in a project plan are :
a) project operating budget, project logic diagram, estimates , balanced cost
b) project operating budget, project logic diagram, estimates, minimized cost
c) project operating budget, project logic diagram, estimates, maximized cost
d) project operating budget, project logic diagram, estimates, updated risk log
4 Bottom up approach in estimation consists of the following :
a) project manager first divides the product under development into modules, each module
further subdivided in to smaller units, defines a standard for manufacturing and self testing
b) project manager reviews each module, each module further subdivided in to smaller units,
defines a standard for manufacturing and self testing
c)project manager reviews each module, each module is planned, defines a standard for
manufacturing and self testing
d) project manager reviews each module, each module is planned, defines a standard for
manufacturing and self testing
5 The key issues which are documented in a project plan are :
a) project operating budget, project logic diagram, estimates , balanced cost
b) project operating budget, project logic diagram, estimates, minimized cost
c) project operating budget, project logic diagram, estimates, maximized cost
d) project operating budget, project logic diagram, estimates, updated risk log
6 Top down approach in estimation consists of the following :
a) Prepare the budget, fix the productivity level for the project, and obtain the overall effort
estimate from the productivity and size estimates.
b) get the estimate of the total size of the product in function points, fix the productivity level for
the project, obtain the overall effort estimate from the productivity and size estimates.
c) Prepare the budget, establishes the controls for the project, obtain the overall effort estimate
from the productivity and size estimates.
d) Prepare the budget, establish the controls for the project, monitor the controls set and obtain
the overall effort estimate from the productivity and size estimates.
7 P) Build employee trust in the communications process so that hones feedback becomes a part
of the natural way of working is the only essential characteristic of a communication network.
Q) Quality of any product or service is defined as its conformance to the standards or the stated
requirements. Which of the following is correct:
a) Both are True
b) Both are False
c) P is True and Q is False
d) P is False and Q is True
8 Match the following:
(p) define (x)design of experiments, modeling
(q) improve (y) control charts, time series, procedural adherence, performance mgmt.
(r) Standardize (z) benchmark, customer requirement, process flow map, quality function.
Which of the following is correct?
a) p-x, q-y, r-z
b) p-y, q-x, r-z
c) p-z, q-y, r-y
d) p-z, q-x, r-y
9 Consider the following statement:
P) An office is a small group of people which coordinates various activities responsible to an
enterprise for controlling at least one function.
Q) The PMO must create and maintain the ability of the project manager to keep focused on the
client’s requirements and meet them.
Which of the following is correct
a) Both are True
b) Both are False
c) P is True and Q is False
d) P is False and Q is True
10 The four types of reviews conducted at different stages of the project are : _______ ,
_________ , ______ and _____ .
a) IR, PPR, PR, QAR
b) IR, TR, DR, QAR
c) AR, PR, SR, DR
d) DR, IR, PPR, QR
11 Consider the following statement:
P) In PERT, we take into consideration the fact that the times allocated for all the activities
might be determinable.
Q) Project overruns are common and costly.
Which of the following is correct
a) Both are True
b) Both are False
c) P is True and Q is False
d) P is False and Q is True
12 Match the following:
p) innovation x) change in authority and task relationships of managers
q) e-engineering y) use all types of information systems to make functions efficient
r) restructuring z) successful use of skill and resources
Which of the following is correct?
a) p-x, q-y, r-z
b) p-y, q-x, r-z
c) p-z, q-y, r-x
d) p-z, q-x, r-y
13 The following statements are guidelines to help the organizations to strengthen their R & D area
P) The traditional way of technology development is carried out with corresponding link to the
product development of activities.
Q) Failures in the early stages of the projects are less costly and harmful than at later stages.
Which of the following is correct?
a) Both are True
b) Both are False
c) P is True and Q is False
d) P is False and Q is True
14 The following statements are guidelines to help the organizations to strengthen their R & D area
P) Value goes on getting added along the supply chain.
Q) Inventory costs money has to be kept to the maximum for achieving total economy.
Which of the following is correct?
a) Both are True
b) Both are False
c) P is True and Q is False
d) P is False and Q is True
15 Consider the following two statements :
P) Project Management Review Process for Corporate and Major Information Systems was
instituted to review all major information systems in development, enhancement, or production
of a product or a service.
Q) These reviews serve as a forum to raise issues and concerns that will impact the project and
ensure that acceptable actions or corrective plans exist for addressing any significant positive
impacts.
Which of the following is correct?
a) Both are true
b) Both are false
c)Statement P is true and statement Q is false
d) statement P is false and statement Q is true
16 The four steps to manage risk are: ___, ____, ____, and ____.
a) identification, analysis, management planning and review
b) identification , assessment, review, planning
c) planning, analysis, design, structure
d) planning, analysis, structuring and reviewing
17 Consider the following statements :
P)The intent of this document is to define the structure of the Documentation System, its
content, the method of content generation and to attain common documentation of all standard
processes of Odette.
Q) The entry level of the process documentation structure is the function tree that shows the
hierarchic structure of the process documentations.
Which of the following is correct?
a) Both statements are True
b) Both statements are False
c) Statement P is True and Statement Q is False
d) Statement P Is False and Statement Q is True
18 The main objective of SCMo are _________ .
a) Stock out, over supply, excess inventory, excess production, decreased supply demand ratio.
b) Prevention of stock out and over supply, early warning, elimination of bull whip effect,
optimized allocation.
c) Stock deterioration, losses, increased supply demand ration, minimized inventory.
d) Over distribution, excess production, maximimized inventory, minimizes wastages.
19 The GDM is adopted by an Industry or Business to serve to any Customer Worldwide with
________, _________, _________ and __________.
a) utility, productivity, serviceability, satisfiability
b) efficiently, satisfiably, reliability, conditionally
c) accountability, serviceablity, utility, productivity
d) speed, accuracy, economy, reliability
20 Consider the following statements:
P) System Requirement covers a Remote Device Solution controlling Delivery of Media
Programs in Real Time Mode from the Achieves of the Media Centre to the TV Stations based
on a day to day program Schedule.
Q) Competitors offer two varieties of products – one for primary Hypertension Symptoms and
the other for advanced Symptoms, the latter priced at Five times the former.
Which of the following is correct?
a) Both statements are True
b) Both statements are False
c) Statement P is True and Statement Q is False
d) Statement P is False and Statement Q is True
Monday, 19 March 2012
Management Information Systems- MODEL PAPER
MODEL PAPER
MB0031 Management Information Systems
(3 Credits)
Group A: 1 Marks Questions (Question Number 1-40)
Group B: 2 Marks Questions (Question Number 41-60)
Group C: 4 Marks Questions (Question Number 61-75)
Full Marks: 140
Please Answer All Questions –Only One Option is Correct
Group A
1 The texts and ____________in electronic forms are effective in communicating
ideas from source to destination.
a) Ideas
b) Representations
c) Images
d) Graphics
2 MIS helps in identifying a proper mechanism of ____________ of data.
a)storage
b)distribution
c)collection
d)elimination
3 Some of the processes like artificial intelligence, generating management
related information, providing aid in decision making, necessary support
systems, executive information system are the classification of MIS
a) Functionality
b)Utility
c)area of application
d)processing type
4 A information is easy to process further.
a)managhement
b)unstructured
c)structured
d)generated
5 The is automated to work on the knowledge based
data and information required in a particular domain of
management activity.
a) Transaction processing systems
b) Knowledge based systems
c)On line analytical processing systems
d) Executive information systems
6 _____ refers to a system in which there are predefined multiple
instances of various modules used in business applications.
a) Transaction processing systems
b) Knowledge based systems
c)On line analytical processing systems
d) Executive information systems
7 It is a system developed as model which are representative of real world
cases.
a) TPS
b) DSS
c) KBS
d) OOS
8 A complete business systems requires models from three different
perspective –State model, interaction model and _____ model.
a) entity
b) global
c) data
d) class
9 Under Porter's framework, enterprises have four generic strategies available
to them whereby they can attain above-average performance. They are cost
focus, differentiation, focus differentiotion and _______ .
a) objective leadership
b) price leadership
c) point leadership
d) cost leadership
10 Business process redesign is part of the revolutionary level which
involves more thorough re-evaluation of the enterprise _____and the
production process.
a) value chain
b) efficiency
c) issues
d) network
11 _______ involves reconfiguration of the scope and tasks of the business network.
a) Business network redesign
b) Business process redesign
c) Business process enterprise
d) Business network enterprise
12 ____ and Internal Integration are the two levels belonging to the evolutionary levels.
a) business scope rdefinition
b) business network redesign
c) business process redesign
d) localized exploitation
13
The process in which the existing system in the organization is totally reexamined
and radically modified for incorporating the latest technology is known as _____.
a) business process re-engineering
b) change management
c) changing technology
d) redesigning
14
______ helps in reorganization of the entire work force along with various flows,
minimizing the wastages, and giving the system a new dimension.
a) business product redefinition
b) business process reengineering
c) business product reeingineering
d) business process redefinition
15 This process of change for the betterment of the organization is
called as ______ .
a)Business process re-engineering
b)Business process engineering
c)Business process re-inventing
d)Business process innovation
16 In the Lewins model of implementing of MIS in an organization, the first
step is _____ .
a) unfreezing
b) refreezing
c) choosing
d) analyzing
17 Implementation of MIS in an organization is a process where
organizational transformation takes place. _____ model can be used
bring the transformation.
a) Johnson
b) Lewin
c) Abraham
d) Porter
18 In the _____ step of Lewin's model, the change is consolidated and equilibrium is
reinforced.
a) unfreezing
b) refreezing
c) choosing
d) analyzing
19 The _______ strategic plan should be the basis for the MIS strategic plan.
a) employee's
b) organization's
c) manager's
d) customer's
20 One can define the as the information required by a
number of personnel, departments and divisions or the functions in
the organisation.
a)operational information
b)functional managerial information
c)decision support information
d)organisational information
21 ______ is largely factual, statistical and detailed in multi-dimensions of the
function.
a)operational information
b)functional information
c)decision support information
d)organisational information
22 The functional information is used by a manager to plan and ____ the function.
a) execute
b) monitor
c) track
d) control
23 Information can be determined by constructing a ____ of information versus user as
per the table given below.
a) matrix
b) table
c) diagram
d) chart
24 Middle management and operations management people use the information class
of type _______ .
a) functional managerial knowledge
b) organizational
c) Decision Support
d) Operational
25 The functional information can be assessed on the following three
parameters – the _______, the responsibility and the functional
objectives.
a) work
b) people
c) organization
d) software characteristics
26 _________is used in a decision support system for model building and
problem solving.
a) data
b) information
c) object
d) knowledge
27 Decision made about what task has to be done, when it has to be done, by
whom and how it has to be done is known as ____ .
a) planning
b) exection
c) deciding
d) managing
28 The planning is adopted by the ____ level executives in the organization.
a) middle
b) top
c) bottom
d) intermediate
29 The operational planning decides on the ______ and cost control.
a) estimate
b) investment
c) escalation
d) quality
30 ____ and costing of products is also an important aspect of operational
planning.
a) estimating
b) pricing
c) analysing
d) quality
31 ERP stands for .
a)Enterprise Reserve planning
b)Enterprise Resource Planning
c)Elementary Resource planning
d)Elementary Resource planning
32 The _____ database is a collection of current or historical data from a number of
applications or groups.
a)TPS
b)DSS
c)ESS
d)KBS
33 The business decision-making is in nature.
a)distributed
b)sequential
c)random
d)parallel
34 The Decision Support System helps in making a decision and also in its ____ .
a) performance evaluation
b) design assessment
c) developmental evaluation
d) parametric evaluation
35 A new trend is the creation of an IT leadership team comprising the______
and the Chief Technology Officer.
a) Chief Executive Officer
b) Chief Information Officer
c) Chief Financial Officer
d) Chief Operations Officer
36 The business management process has changed from function
management to ________ management.
a)process
b)product
c)consumer
d)service
37 ______ are used to solve extremely complex problems like mapping of
human genome, forecasting weather an modelling complex processes
like nuclear fission.
a) Mini computers
b) Super computers
c) Mainframe computers
d) Desktop computers
38 A _________ is processed with reference to business rules, it is
scrutinised for conformance to the rules, policy or guidelines before it is
taken up for further processing.
a) information
b) transaction
c) operation
d) data
39 __________ assures the accuracy, validity and proprietary of information
system activities.
a) Administrative control
b) information systems control
c)procedural control
d) physical facility control
40 Before any transaction can be input into the system, a specific code
should be assigned to it called as .
a)transaction codes
b)verification
c)control totals
d)labels
Group B
41 MIS classification depends on the following aspects :
functionality, ____, ____ , processing type and frequency of
usage .
a) organization structure and people
b) size , infrastructure
c) people , usage
d) utility , area of application
42 A complete business systems requires models from three
different perspective – class model, _____ model and _____
model.
a) entity, interaction
b) global, interaction
c) state, interaction
d) class, global
43 Business process redesign is part of the revolutionary level which
involves more thorough re-evaluation of the enterprise _____and the
________.
a) value chain and production process
b) efficiency and effectiveness
c) issues and efficiency
d) network and effectivensss
44
The process reengineering brings about a radical change in the
_____ of the information and related _____ from one business
function to another very efficiently.
a) production, documents
b) flow , documents
c) abstraction , documents
d) generation, documents
45 In the refreezing step of Lewin's model, the change is _____ and
equilibrium is ______.
a) evident , established
b) made , disturbed
c) consolidated , reinforced
d) analyzed , established
46 In the systems lifecycle the desing phase leads to _____ and ____ .
a) requirements collection , prototyping
b) prototyping , implementation
c) feasibility study , validation
d) testing, feasibility study
47 The managers in the functional areas of management are responsible for
achieving the targets and accomplishing the _____ and _____.
a) goals and objectives
b) vision and mission
c) vision and objectives
d) mission and goals
48 The functional information can be assessed on the following three
parameters – the _______, the __________ and the functional
objectives.
a) work, responsibility
b) people, commitment
c) organization, approach
d) software characteristics, personnel
49 All organizations have their own ____ and ______ arising from differences in
interest groups.
a) methods and procedures
b) objectives and procedures
c) policies and ventures
d) cultures and policies
50
A business decision making process depends upon the level of_____ and
_______ involved in the problem.
a) uncertainty, certainty
b) risk, uncertainty
c) management , variables
d) business, parameters
51 Neural Networks can be used in various business applications like ________,
__________, market analysis etc.
a) forecasting, stock analysis
b) graphical analysis, linear analysis
c) budgeting, costing
d) monitoring , controlling
52 The basis of conventional organisation design is command & control
which is now _____ and _____ .
a)collaborate & control.
b)communicate & control
c)command & collaborate
d)command & communicate
53 The four business models that work together in an e-enterprise
organization are ________ , ________ , ebusiness and ecommerce.
a) eshopping, ebuying
b) ebuying , eselling
c) ecommunication, ecollaborationb
d) etrading, eordering
54 In reality, there is no right or wrong decision but a ____ or _____
decision.
a) big , small
b) rational , irrational
c) optimistic, pessimistic
d) good, bad
55 Decision making at the middle level is of type_____ and that at the top level is of type _____ .
a) certainty, risk
b) uncertainty, risk
c) certainty, uncertainty
d) risk, uncertainty
56 The _____and _____of information also changes depending upon the risk in decision-
making.
a) value , scope
b) quantum , structure
c) quantum , scope
d) quantum , value
57 Management Science models are developed on the principles of ______
, ______ , _____________.
a) Networking, behaviour, hierarchy
b) business management, accounting, econometrics
c) accounting, systems, HR
d) economics, engineering, and science
58 A _____ provides a single, pre-established WAN communications path from
the customer premises through a carrier network, such as a telephone company,
to a _____ network.
a)Wide area network, local
b)local area network , remote
c)Metropolitan area network, local
d)Point-to-point Links, remote
59 ________ and _________are the protocols by which data is transmitted
over networks.
a) HTTP, FTP
b) TCP, FTP
c) HTTP, UDP
d) TCP , UDP
60 As a monitor, the CIO must scan the external environment to keep up with
________and __________.
a) technical changes , competition
b) market changes , technical changes
c) development, competition
d) control factors, competitive pricing
Group C
61 Match the following :
P) TPS x) The system adopted is capable of quick data
acquisition and interpretation of the data which is
necessary in decision making.
Q) KBS Y) Helps the management in decision-making by
providing them with reports and different statistical tools.
R) MRS Z) Helps in conducting the daily routine activities like
sales order entry, airline reservations, payroll etc.
The correct answer is :
a) P-X, Q-Y, R-Z
b) P-Y, Q-Z, R-X
c) P-Z, Q-X, R-Y
d) P-X, Q-Z, R-Y
62 In implementing a computer based information systems the
major behavioural factors which affect the system are : _____ ,
need for _____, organizational _____ , _____ to change and
organizational climate.
a) decision making, change, behaviour, willingness
b) decision structure, change, behaviour, acceptance
c) decision styles, explanation, expectations, resistance
d) decision support, explanation, changes, willingness
63 Under Porter's framework, enterprises have four generic strategies
available to them whereby they can attain above-average
performance. They are :
a) cost leadership, differentaiotion, product focus, focused differentiation
b) cost leadership, integration, product focus, focused differentiation
c) cost leadership, differentiation, cost focus, focused differentiaion
d) cost leadership, integration, cost focus, focused differentiation
64 Match the following:
P) Six sigma X) measuring performances against standards
Q) Customer focus Y) specific measure of quality
R) Benchmarking z) service, product features, quality
Which of the following is correct?
a) P-X, Q-Y, R-Z
b) P-Y, Q-Z, R-X
c) P-Z, Q-X, R-Y
d) P-Y, Q-X, R-Z
65 DFD uses symbols like circle, rectangles etc to represent dataflows and
illustrate relationships among ___ , ____ , ____ and _____ .
a) data, flows, external entities and stores
b) data, object, product, stores
c) data, product, item, stores
d) data, list, entities, blocks
66 Consider the following statements :
P) The design of the MIS should consider the class of information as a whole
and provide suitable information system architecture to generate the information
for various users in the organisation.
Q) The functional information is defined as a set of information required by the
customer conducting the administration and management of the function.
Which of hte following is correct?
a) Both Statements are true
b) Both statements are false
c) Statement P is True and Statement Q is False
d) Statement P is False and Statement Q is True
67
Match the following :
P) manufacturing X) accounts payable, receivable, fixed assets
Q) Financials Y) workflow management, quality control, BOM
R) Human Resources Z) benefits, training, payroll
Which of the following is correct ?
a) P-X, Q-Y, R-Z
b) P-Y, Q-X, R-Z
c) P-Y, Q-Z, R-X
d) P-X, Q-Z, R-Y
68 Consider the following statements :
P) A DSS helps manager to take a decision whereas an ES acts as a decision maker or
an advisor to the manager.
Q)A DSS is meant only for decision making whereas an ES provides expertise to the
manager.
Which of the following is correct ?
a) Both Statements are true
b) Both statements are false
c) Statement P is True and Statement Q is False
d) Statement P is False and Statement Q is True
69 The core business processes of the organisation are procurement,
manufacturing, _________, _________, __________and _________.
a) selling, distribution, delivery, accounting
b) buying, selling, accounting, pricing
c) buying, selling, distribution, pricing
d) selling, accounting, pricing, taxing
70 Which among the following are the types of rationality as differentiated by Simon Herbert.
a) Objectively, structurally, consciously, organizationally
b) Objectively, subjectively, consciously, organizationally
c) Objectively, subjectively, structurally, organizationally
d) Objectively, subjectively, consciously, structurally
71 Match the following :
P) Behaviour model X) trend analysis
Q) Management Science model Y) principles of business management
R) Operations Research model Z) mathematical
Which of the following is correct ?
a) P-X, Q-Y, R-Z
b) P-Y, Q-X, R-Z
c) P-Y, Q-Z, R-X
d) P-X, Q-Z, R-Y
72 Consider the following statements :
P) An internet is a private network that uses Internet protocols, network
connectivity, and possibly the public telecommunication system to securely
share part of an organization's information or operations with suppliers, vendors,
partners, customers or other businesses.
Q) There is often an attempt to use Internet technologies to provide new
interfaces with corporate "legacy" data and information systems.
Which of the following is correct ?
a) Both Statements are true
b) Both statements are false
c) Statement P is True and Statement Q is False
d) Statement P is False and Statement Q is True
73 Modernization project is carried out which can include any combination of
_______, _________ and __________ .
a) migration, employment, creation
b) selection, creation, redevelopment
c) employement, infrastructure, transformation
d) migration, transformation, redevelopment
74 The selection criteria for evaluation have the following dimensions to be
satisfied simultaneously :
a) technical, operational, financial
b) utility, performance, output units
c) financial, economical, performance
d) modularity, funcionality, utility
75 Information system control assures the _______, _______and ______ of
information system activities.
a) precision, requirements, functionality
b) precision, utility, modularity
c) accuracy, validity, functionality
d) accuracy, validity, proprietary
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